TERMS OF USE (TOU) & PRIVACY POLICY

Helix System S.A. https://helixsystem.store/

1. Legal Information

This website (the “Site”) is operated by:
 Helix System S.A.
  6300 Zug — Switzerland
  E-mail: contact@helix-system.com

The Site is hosted and operated through Shopify.

2. Purpose of the Terms of Use

These Terms of Use (“TOU”) define the rules governing:

• access to the Site,

• browsing and use of the Site,

• the rights and obligations of visitors.

By accessing the Site, the user fully and unreservedly accepts the TOU.

3. Access to the Site

Helix System strives to ensure optimal availability of the Site.
  However, Helix System does not guarantee:

• uninterrupted access,

• the absence of errors, bugs, or technical defects,

• continuous operation of the Site.

Access may be suspended at any time for updates or maintenance without prior notice.

4. User Obligations

The user agrees to:

• comply with Swiss law and all applicable regulations,

• refrain from disrupting or altering the Site’s functionality,

• avoid unauthorized access attempts to restricted areas,

• refrain from copying or misusing Site content,

• abstain from fraudulent, abusive, or unlawful use of the Site.

Any improper use may result in restricted access.

5. Intellectual Property

All content on the Site—including text, images, logos, graphics, videos, technical concepts, product names, and visual identities—is the exclusive property of Helix System.

Any reproduction, modification, or distribution of this content without written authorization is strictly prohibited.

6. External Links

The Site may contain links to third-party websites.
  Helix System assumes no responsibility for:

• their content,

• accuracy,

• availability,

• security.

7. Limitation of Liability

Helix System cannot be held liable for:

• indirect or consequential damages,

• data loss or financial loss,

• service interruptions, 

• external technical failures,

• cyberattacks or unauthorized intrusions despite implemented safeguards.

PRIVACY POLICY

(Compliant with Swiss LPD and EU GDPR)

8. Data Collected

Helix System collects only the minimal data necessary, including:

• first and last name,

• postal address,

• e-mail address,

• payment information (via Shopify),

• order history,

• analytical and technical browsing data (cookies, analytics).

No sensitive data is collected.

9. Purpose of Data Processing

Collected data is used exclusively to:

• process orders,

• ensure shipment and logistics,

• manage customer relations,

• maintain and improve the Site,

• meet legal obligations.

Helix System does not sell or transfer personal data for external commercial purposes.

10. Legal Basis

Data processing is based on:

• contract execution,

• user consent,

• legitimate interest,

• legal obligations.

11. Data Storage and Security

Data is stored in Switzerland, the EU, or through Shopify’s secure servers (Canada/EU).
  Appropriate technical and organizational measures protect data against:

• unauthorized access,

• loss,

• alteration,

• disclosure.

12. Cookies

The Site uses:

• essential cookies (operational),

• analytical cookies (traffic & optimization).

Users may manage their cookie preferences through the consent banner.

13. User Rights

Users may request, at any time:

• access to their data,

• correction of inaccurate data,

• deletion of data (subject to legal requirements),

• a copy of their data,

• restriction or objection to certain processing activities.

Requests may be sent to: contact@helix-system.com

14. Changes to the Policy

Helix System may update this Privacy Policy at any time.
  The applicable version is the one published on the Site.